Privacy Policy

At Eco Threads Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

Personal Information

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order history

Technical Information

IP address
Browser type and device information
Website usage data
Cookies and tracking information

Communication Information

Customer support inquiries
Feedback and reviews
Marketing preferences

How We Use Your Information

We use the information collected to:

Process and fulfill orders
Provide customer support
Communicate order updates and shipping notifications
Improve our website, products, and services
Detect and prevent fraudulent activity
Comply with legal obligations
Send promotional emails and updates (only where permitted)

Payment Information

All payments are processed through secure third-party payment providers. Eco Threads Co. does not store your complete credit card, debit card, or banking details on our servers.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website traffic and performance
Personalize your shopping experience

You can manage or disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

Shipping and logistics partners
Payment gateway providers
Website hosting and analytics providers
Legal and regulatory authorities when required by law

These partners are obligated to maintain the confidentiality and security of your information.

Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates about new collections, promotions, and brand news.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request information regarding how your data is used

To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.