Frequently Asked Questions (FAQs)
1. What makes Eco Threads Co. different?
At Eco Threads Co., we celebrate traditional Indian craftsmanship through thoughtfully designed, handwoven textiles and apparel. Our products are created with a focus on sustainability, quality, and timeless design.
2. Are your products handmade?
Yes. Many of our products are handcrafted and handwoven by skilled artisans using traditional weaving techniques. Due to the handmade nature of our products, slight variations in texture, weave, and color are natural and add to their uniqueness.
3. Are your products sustainable?
Sustainability is at the heart of what we do. We prioritize natural fabrics, ethical production practices, and mindful craftsmanship to create products that are made to last.
4. Do you offer custom-made products?
Yes, selected products can be customized. Please contact us at hello@ecothreadscompany.in to discuss your requirements before placing an order.
5. How long does it take to process an order?
Most orders are processed and dispatched within 7–14 business days. Custom orders, pre-orders, and international orders may require additional time.
6. Do you ship internationally?
Yes, we ship worldwide. International shipping charges are calculated at checkout based on your destination.
7. How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information and shipment details.